Returns or Rejected Orders

  1. Customer’s who find a problem with their order, must notify Ezcards Dot Biz within 48 hours of receipt of their order (please note that receipt of order timing is taken from the Airway Bill receipt). If these defects in the printing is not highlighted within the allotted time, your claim will not be entertained. All these is subject to the clearance of our own quality control, which would determine the cause of the error.
  2. In order to receive a replacement, the customer must provide us with a scanned image of the defect or error by email first and send one or a few (not all) of the printed items by mail to our registered address within 7 days (at their own expense).
  3. If the error or defect can be identified by the scanned image you sent to us, we would prepare a reprint at our cost and dispatch it under normal order.
  4. If we cannot identify the error on the scanned image, we would wait for the printed item from you. Ezcards Dot Biz will authorise its Quality Assurance representative to contact you within 24-48 hours of your initial query to clarify the printing problem. If the error is due to graphic or a printing error we would replace the order for you. Please also note that graphic errors due to your approval, spelling or a numeral error, would not be considered. All orders can only proceed subject to your approval.
  5. Ezcards Dot Biz does not provide re-funds or credit notes at anytime.
  6. If we are providing a reprint for those orders that are returned for any reason, all charges related to accelerate the delivery  would be charge to the customer at rush order rates.
  7. Ezcards Dot Biz will not be liable for re-print jobs due to colour differences without going through the colour matching process.