Cancellation of orders

1. Any compensation given to the customer after a cancellation of will be refunded in a timely manner.
2. Please allow for 14 days from the time of written cancellation.
3. You can cancel the order via email or phone. Ezcards Dot Biz will inform you about the cancellation charges, according to the stage of the order. Here are some major stages in a printing process.

After quotation has been provide and accepted

a. No Charges would be incurred

Online placement of orders are verified with an e-mail confirmation.

b. Once the order for artwork has been placed successfully, during artwork stage

    – 6 hours after placing your order for artwork

    – In this case a minimum fee of RM20 has to be incurred by the customer for the cancellation.

c. After the first artwork and/or layout has been sent to you in PDF format.

   Subject to the request made by email or in our online order questionnaire if your requirements has be fulfilled.

   No Refunds are issued for the Logo, and Graphic design services. You would have to pay for the artwork in full.

d. After the first request for amendments. You would have to pay for the artwork in full.

e. After the second request for amendments. You would have to pay for the artwork in full.

f. After the third request for amendments. A new quotation for artwork would be sent to you.

   We would also follow up with an online bill for you to pay before the order can be further processed.

   Most orders, from our experience takes no more than 2 alterations before it goes for printing.

Sent to printing press for printing.

g. If the order has been confirmed, the customer can cancel the order,

   but has to pay a penalty of 50% on the printing charges,

   subject to the order being cancelled by phone on the day of the confirmation for printing.

h. The day after confirmation of artwork for printing – no refunds, the order would be delivered.

i. Absolutely no refunds will be issued once an order has been Plated or any process thereafter,

   including but not limited to Printing, Coating, and / or Finishing.
 

Finished products are shipped to the customer.

j. Once your order is shipped we will not be able to cancel the order.

Orders that are kept on hold for more than 30 days are considered cancelled and are not eligible for any refunds. If there are any balance owing, it would be added to your next order and we would require payment in full before the artwork can begin.